“Robin-hood of internet” helps the homeless

by Beatrice Credi - 2016.08.10
“Robin-hood of internet” helps the homeless
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It is the first robot-lawyer in the world and it gives legal advice to the homeless. DoNotPay is its name and it is in technical terms a chatbot, a computer program that has been designed to converse with humans. On a website, the artificial intelligence tool asks pertinent questions to its flesh and bones interlocutor and based on the responses, it draws up a legally correct document with which a homeless individual can begin the appropriate process of requesting housing.  This is the brainchild of a British guy, Joshua Browder, who had initially invented the system as a service to individuals looking for reimbursements for tickets (unfairly imposed) or for flights arriving late. Then, he had a flash of genius. Why not apply the same incredible technology to the needs of more vulnerable populations. In this way, poor people can exercise their rights and can have access to services that are meant to assist them -- without having to pay an expensive consultant. This way, they can also avoid the well-known, lengthy bureaucratic processes of the Public Administration. Not surprising -- this intuition has earned Browder the nickname of "Robin Hood of Internet".

Published in Homelessness.
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