ATM for disabled peopleby Beatrice Credi - 2011.09.02
In Europe, only 38% of bank cash machines (automated teller machines or ATMs) across the EU provide voice capabilities to customers with disabilities, far behind the US (61%). An EU-funded project called APSIS4All is aiming to make self-service terminals, such as public transport ticket vending machines or public information kiosks and cash dispensers, more accessible for the Europeans who have a disability. The European Commission is contributing € 3 million, half of the overall budget. The project which aims to design and validate personalised interfaces, including contactless cards, to help overcome existing accessibility barriers. Trials will begin in cash dispensers in Spain from September 2011 and at ticket vending machines in Germany from January, and will run for three years. The APSIS4All project sets out to design and validate, in real-life settings, innovative, personalised interfaces that overcome existing accessibility barriers. In a first phase, the project will collect information from 3000 users who will be testing different machines in order to adapt interfaces according to their needs and preferences.
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