Airport guidelines for passengers with disabilities

by Editorial Staff - 2016.12.12

The United Kingdom’s Civil Aviation Authority has issued new guidelines with the aim of improving the airport experience of passengers with intellectual disabilities, autism and dementia as well as those who are hearing or vision disabilities. It is hoped that this guidance will enable airports to offer better support to passengers with disabilities. New guidelines set to help passengers with hidden disabilities get better support at UK airports and more effective communication ahead of travel, helping to reduce stress and anxiety when travelling. Key guidelines include improving identification of people that need extra help and ensuring information is available in a range of formats including clear pictogram images and audio messages. In addition airports should consider providing quiet routes and quiet areas and must ensure airport staff, including security staff, are given enhanced hidden disability training.

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